Sunny Day Behavioral - Client Rights & Responsibilities

Effective Date: June 7th, 2025

Sunny Day Behavioral ("SDB," "we," "our," or "us") is committed to honoring and upholding the rights of every client while establishing clear expectations for participation in our services. This document defines the fundamental rights and responsibilities of clients and/or their authorized representatives in the context of Applied Behavior Analysis (ABA) and related services.

Client Rights

Clients receiving services through Sunny Day Behavioral are entitled to:

Respect & Dignity

Be treated with compassion, courtesy, and without discrimination based on race, religion, sex, national origin, disability, age, gender identity, sexual orientation, or socioeconomic status.

Confidentiality

Expect all protected health information (PHI) and personal data to be maintained in compliance with HIPAA and applicable privacy laws.

Informed Consent

Receive clear, understandable information about services, goals, risks, benefits, alternatives, and your right to decline or withdraw at any time.

Participation in Care

Actively contribute to treatment decisions, including goal setting, program implementation, and behavior planning.

Access to Records

Review your own clinical records and request amendments in accordance with federal and state law.

Safety & Freedom from Harm

Receive services in a safe, non-threatening environment free from abuse, neglect, exploitation, or corporal punishment.

Cultural & Linguistic Respect

Request services delivered in your preferred language or with culturally responsive accommodations.

Timely Service

Receive sessions according to the agreed treatment plan and be notified of cancellations or changes.

Grievance Procedure

Submit complaints or concerns without fear of retaliation and receive timely acknowledgment and resolution.

Right to Refuse

Decline specific procedures or treatment recommendations and be informed of any consequences associated with refusal.

Freedom of Choice

Select or change providers (as available) and terminate services at your discretion.

Client Responsibilities

To support optimal outcomes and maintain a collaborative therapeutic relationship, clients (or their guardians) are expected to:

Provide Accurate Information

Disclose complete and truthful details about the client’s needs, background, behaviors, and medical or educational history.

Participate Actively

Be involved in treatment planning, parent training, and generalization of learned skills across settings.

Maintain Attendance

Commit to scheduled appointments and notify us of cancellations with at least 24 hours’ notice.

Respect Staff and Environment

Interact respectfully with SDB staff and avoid aggressive, disruptive, or disrespectful behavior.

Observe Safety Protocols

Follow all clinic, in-home, or school-based safety procedures, including masking, supervision, or other guidelines.

Collaborate with Providers

Share concerns, updates, and progress to help providers tailor services to evolving needs.

Protect Confidentiality

Refrain from recording sessions without prior written consent and avoid sharing other clients’ private information.

Adhere to Financial Agreements

Fulfill financial obligations, including insurance authorizations, co-pays, and any self-pay balances.

Report Issues Promptly

Notify us of changes in insurance, contact information, custodial rights, or household status that may impact care.

Follow Ethical Guidelines

Uphold ethical standards in communication, participation, and documentation related to SDB services.

Acknowledgment

By participating in services at Sunny Day Behavioral, you acknowledge that you understand and agree to uphold the rights and responsibilities outlined in this document.

If you have questions, concerns, or require clarification at any time, contact us at:

Email: [email protected]: (786) 602-9962

Sunny Day Behavioral, LLCCopyright © 2025. All Rights Reserved.